Returns & Shipping

RETURNS


SHOOT. HOW DO I RETURN MY ORDER?
We are so sorry that you are not happy. Please contact Customer Care to help you.

WHAT IS YOUR RETURN POLICY?
We accept exchanges and refunds on our tights within 30-days of purchase!
We only ask that the following requirements are met:
Item/s must be in original condition and never removed from packaging.
Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.

ARE RETURNS FREE?
YES! The shipping cost incurred for returning item/s to Zohara Tights for an exchange or refund are fully covered by us.

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
First of all, we are terribly sorry and hope it never happens. If however you do receive a damaged item or there is a manufacturing fault, please contact Customer Care immediately.

MY ORDER IS LOST! WHAT DO I DO?
Oh no! If your package has been lost in transit, please reach out to Customer Care right away.
After an order has been delivered to the correct shipping address, we are not responsible for lost or stolen packages.

SHIPPING


WHAT’S THE STORY WITH SHIPPING?
We offer free shipping with purchases of over $100. Under $100, shipping costs $8.

WHEN CAN I EXPECT TO RECIEVE MY NEW LOOKS?
Most of our orders are shipped within 1-2 days of purchase from our awesome Tel Aviv warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 11-14 business days. 

I CAN’T WAIT! WHEN WILL MY ORDER SHIP?
Here’s how it works: First you order, then we process, and then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 3 pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get an email with a tracking number as soon as your package ships. Bon Voyage--it’s on the way!