I’M IN LOVE. HOW DO I PLACE AN ORDER?
It’s pretty easy: Add all desired items to the cart, and then proceed to checkout. Enter your personal information and payment method, and voila! Your life will never be the same again.
BUT DO I HAVE TO REGISTER TO PLACE AN ORDER?
We recommend that you do, although it is totally optional.
You can start shopping without registering, and when you checkout, enter your personal information. But each time when you return to purchase, you will have to re-enter your information, and that can become a bit repetitive.
OK. SO WHAT IS 'MY ACCOUNT'?
It’s your personal space that includes your personal information, order tracking information, order history, cart and favorite looks
HOW DO I KNOW WHEN MY PURCHASE WAS COMPLETED SUCCESSFULLY?
Once your purchase is complete, your order number should be displayed on the screen. You should also receive a confirmation email. If you haven’t received a confirmation email, please contact Customer Care and let us help you!
WHEN WILL I BE CHARGED?
Your credit card will be charged as soon as your order is accepted and processed.
OH NO. WHAT DO I DO IF PAYMENT HAS BEEN DECLINED?
Don’t worry! Here are a few things to check if your payment didn’t go through:
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Is your card expired?
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.
If none of these apply, please contact Customer Care. We’re happy to help!
SHOOT. WHAT DO I DO IF I NEED TO CHANGE OR CANCEL MY ORDER?
Please email Customer Care ASAP so we can help.